Branch transformation
GRG G100 Service Robot
PartnerGRG Banking
A mobile branch assistant that greets, guides and serves customers. GRG Banking technology, integrated by our in-house software team and supported by our own field engineers.
- touch displays
- 2 × 15.6″
- touch displays
- questions in the Q&A knowledge base
- 1,000
- questions in the Q&A knowledge base
- continuous operation, then auto-docking
- 8 h
- continuous operation, then auto-docking
- top speed, with obstacle bypassing
- 2 m/s
- top speed, with obstacle bypassing
What it does for you
Greeting and triage
At its welcome point the robot detects people, greets them and finds out what they need.
Guidance in the branch
Voice-guided consultation and navigation to the right service point or transaction.
Queuing
Queue tickets by ID card, bank card or mobile number, digital or printed.
An assistant for staff
Staff summon it to deliver items such as new cards, so customers need not move between counters.
In the branch
From welcome point to service point
Greet
Detects and greets customers at the welcome point
Consult
Answers questions and guides by voice
Route
Issues a queue ticket or guides to the right point
Serve
Delivers cards or completes counter services
Recharge
Returns to charge, and stays docked after hours
The G100
Mobile service robot
G100 · Service robot
An autonomous robot with two 15.6-inch touch displays, voice interaction and transaction modules, which maps the branch and moves between its welcome point, service point and charger.
What sets it apart
- Voice interaction in English, with Arabic available
- Card issuing, statement and receipt printing, EPP and NFC
- 1368 mm high, 542 × 492 mm footprint
Capabilities
Capabilities
From the door to the counter: greeting, questions, queuing, guidance and transactions in one mobile unit.
Autonomous navigation
Maps the branch with LiDAR and depth cameras, plans routes to set points and avoids obstacles.
Voice interaction
Speech recognition, text to speech and language processing with a 1,000-item Q&A base.
English and Arabic
English as standard, Arabic available; other languages through third-party speech services.
Customer identification
Face camera and fingerprint; queue access by ID card, bank card or mobile number.
Two 15.6″ touch screens
A face display and a transaction display, with a signature pen.
Queuing and routing
Issues digital or printed tickets and routes customers to the right counter or kiosk.
Counter services
Card issuing, statement printing, digital onboarding and loan applications.
Auto-docking
Returns to its charger when the battery runs low; 8 hours of continuous operation.
Where it's used
Bank branch lobby
Greeting, Q&A, queuing and guidance, plus card issuing and statement printing.
Telecom stores
SIM activation, eSIM provisioning, number porting, top-ups and bill payment, with routing to the right counter or kiosk.
Staff assistant
Summoned by tellers to deliver cards and documents, then back to the welcome point.
Software and integration
Integration by our software team
Our developers connect the robot to the systems you already run.
Queue and branch systems
Ticketing and routing linked to your queue management.
Core banking and telecom systems
Onboarding, cards and statements connected to your back end.
Local set-up and support
Branch maps, routes and content configured and supported by MoneyGuard in Kuwait and Oman.
Why MoneyGuard
Supplied, installed, integrated with your systems and supported by our own engineers in Kuwait and Oman.
Supply
We supply the configuration that suits each of your sites.
Integrate
Our software team integrates it with your host, switch and monitoring.
Install
Our field engineers handle site survey, installation, anchoring and commissioning.
Support
Preventive maintenance, spare parts and SLA support from Kuwait and Oman.
Specifications
| Model | G100Mobile service robot |
|---|---|
| Height | 1368 mm |
| Footprint | 542 × 492 mm |
| Navigation | LiDAR and depth-camera mapping; autonomous localisation and path planning to preset points |
| Speed | Up to 2 m/s, with intelligent speed control |
| Passage width | 0.49 m |
| Slope / obstacle | Climbs 5° slopes; crosses 6 mm obstacles |
| Operation | 8 hours continuous; auto-docking when the battery is low; manual charging plug |
| Displays | 2 × 15.6″ touch displays |
| Camera and audio | Face camera (auto-adjust); array microphone; speaker |
| Voice | ASR, TTS and NLP; 1,000-item Q&A knowledge base |
| Languages | English as standard; Arabic available |
| Cards | Card reader / card issuer; card printer; contactless (NFC) reader |
| Identity | Fingerprint or palm recognition; ID card scanner; face camera |
| Entry and codes | EPP; QR code / barcode reader; signature pen |
| Printing | Receipt printer; statement (A4) printer |
| Sensors | Laser radar; depth cameras; TOF; ultrasonic; IR; proximity |
| Safety | Emergency buttons; start button |
Modules depend on the configuration. Specifications per GRG Banking Smart Banking Robot G100 materials (V1.6, 2026) and GRG Service Robot datasheets for banking and telecom; subject to change by the manufacturer.
Related products
All Branch Transformation products
Branch transformationGRG TCR71 Teller Cash RecyclerCounts, validates and recycles notes at the teller counter.View range
Branch transformationGRG I64A Smart Teller MachineAccount opening, new cards and loan applications at a self-service machine.View range
Card issuanceGRG Instant Card IssuanceCards printed and encoded on the spot.View range
See the G100 in your branch
Request a demo, or chat with us about your branches, stores and the services you want the robot to handle.