Solution
More time for advice in every branch
Smart teller and video teller machines, cash recyclers and a service robot from GRG Banking take routine counter and cash tasks away from the teller. Integrated and supported by MGT.
- Partner technology
- GRG Banking
- Partner technology
- Software integration
- In-house
- Software integration
- Field engineers in Kuwait & Oman
- Local
- Field engineers in Kuwait & Oman
- Support and spare parts
- SLA
- Support and spare parts
The challenge
What keeps tellers busy
Opening an account, issuing a card, paying in a large cash deposit. Routine tasks like these fill the counter and tie up tellers who could be giving advice.
Queues for simple services
Account opening, card requests and updates to personal details all wait for a free teller.
Slow manual cash handling
Counting notes by hand slows every transaction and makes opening and closing the counter take longer.
Service limited to opening hours
Counter services stop when the branch closes, and a full branch is not practical at every location.
How it works
How we deliver it
Review your branches
We look at your branch formats, services and customer flow.
Choose the right mix
STM, VTM, teller or bulk recyclers and the service robot, matched to each branch.
Integrate with your systems
Our software team connects each unit to your core banking, card, teller and remote service systems.
Install and train
Our field engineers install every unit and train your branch staff.
Support under SLA
Preventive maintenance, repairs and local spare parts in Kuwait and Oman.
In this solution
Branch technology we supply
Smart teller machine
Account opening, new cards and loan applications at a self-service machine.GRG I64AVideo teller machine
Counter services at a self-service machine, with a remote teller on HD video.GRG VTM I60X · I60XLService robot
A mobile assistant that greets, guides and serves customers.GRG G100Teller cash recycler
Counts, validates and recycles notes at the teller counter.GRG TCR71Bulk cash recycler
High-volume cash deposits and withdrawals at a self-service recycler.GRG P5500L
Why MGT
Why MGT
GRG Banking supplies the technology. We connect it to your systems and keep it running in your branches.
- self-service terminals implemented
- 1,000+
- industry firsts
- 3
Integration by our software team
Our developers connect each unit to your core banking, card and teller systems, and route video calls to your remote service team.
Field engineers in Kuwait and Oman
Our own engineers install, configure and maintain every unit on site, from teller counters to robot routes.
Support under your SLA
Preventive and corrective maintenance to agreed service levels, with spare parts held locally.
Frequently asked questions
What is the difference between an STM and a VTM?
Both move counter services to self-service. The I64A STM focuses on account opening, new cards and loan applications, with remote help by video. The VTM I60X is built around a live HD video call with a remote teller and handles cash, with cheque and coin options.
Can a VTM serve customers outside branch hours?
Yes. Remote tellers can serve customers outside branch hours, including services usually offered only at the counter. The hours you offer are up to your bank.
What does a teller cash recycler change at the counter?
The TCR71 counts, checks and recycles notes for the teller, so transactions are faster and the start and end of the day are shorter. Two tellers can share one recycler.
What can the G100 Service Robot do in a branch?
It greets customers at a welcome point, answers questions by voice, issues queue tickets and guides people to the right counter. Staff can also call it to deliver items such as new cards.
Will it work with our existing systems?
Our software team integrates each product with your core banking, card, teller and queue systems. We confirm the details for your branches during the review.
Contact
Talk to us about your branches
Tell us about your branch formats and goals. Request a demo or talk to our team in Kuwait or Oman, and we will suggest a practical starting point.
Kuwait (head office)
Oman (branch)
- info@moneyguardtech.com